Frequently Asked Questions

Everything you need to know about our cactus-powered beauty rituals.

What makes Nopalera products unique?

Our products are inspired by the Nopal cactus, an ancient symbol of Mexican culture and a powerhouse of hydration. We use high-quality, plant-based ingredients to create luxury skincare that honors heritage and nature.

Are your beauty products vegan and cruelty-free?

Yes. All Nopalera products are 100% vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients like beeswax or lanolin.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order departs our warehouse.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our shipping capabilities to more international destinations in the near future.

What is your return policy?

Due to the personal nature of skincare, we cannot accept returns on opened products. However, if your item arrived damaged or you are unsatisfied for any reason, please contact us within 14 days of delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including Shop Pay, PayPal, Apple Pay, and Google Pay.